Australian High Commission
Burkina Faso, Côte d'Ivoire, Guinea, Liberia, Mali, Senegal, Sierra Leone, Togo

Immigration and Visa Enquiries

Immigration and Visa Enquiries

All travellers and intending migrants, except New Zealand citizens, must obtain a visa or electronic travel authority  before travelling to Australia. 

Visit the Department of Home Affairs’ website for immigration, visa and citizenship information.

Immigration and visa enquiries are not handled by the Australian High Commission, Ghana. 

Our Immigration Office in Nairobi reviews applications from applicants in Ghana, Burkina Faso and Mali.

Our Immigration Office in Pretoria reviews applications from applicants in Sierra Leone, Guinea, Senegal, Côte d'Ivoire, Liberia and Togo.

If you still have further questions on visa and immigration matters, or you have an enquiry regarding an application, you can contact us using an online Immigration Enquiry Form, or calling the Global Service Centre: +61 2 6196 0196 (Monday to Friday 10:00am – 5:00pm (Australian Eastern Standard Time))

Common online enquiry forms are the general Immigration Enquiry Form, the Partner Enquiry Form, and the Child and Orphan Relative Enquiry Form.

You will not receive a response if your question can be answered by our website, of if you are seeking to follow-up on an application that is within global visa and citizenship processing times.


 The Australian Biometric Collection Centre in Accra has moved:

Applicants based in Ghana are required to go in person to the Australian Biometric Collection Centre in Accra to provide biometrics in the form of digital fingerprints and a facial photograph.

The Australian Biometric Centre is located at:
1st Floor Atlantic Towers,
Liberation Road,
Airport City, Accra

In person opening hours are from 8:30am to 3:00pm daily.

For more information, please see: Accra | vfsglobal


Scam Alerts 

Citizenship certificates; visas; offers of employment; fake scholarship agents

A number of scams have recently targeted citizens of West African countries offering false offers of employment, or offers to obtain certificates of citizenship or visas to Australia on an individual’s behalf.

These scams are run by criminal groups that aim to defraud individuals for financial gain. There is no job, no visa and no authentic Australian Government document.

Australian government officials will not contact you offering jobs or visas. Legitimate Australian Government visa-related email addresses end with or Any email that does not end in or is a scam.

The Australian Government is not able to assist with recouping funds lost through scams. Should you believe that you are the victim of a scam, you should report it to your local police.  Australian citizens may also wish to report scams via the Australian Competition and Consumer Commission's Scamwatch website.

Fake Australia Awards scholarship agents

It has come to the attention of the Australian Government that African applicants are being targeted by individuals who pose as scholarship agents promising to guarantee a scholarship to study in Australia.

These agents urge potential applicants to pay money in return for support and guidance in filling their application forms. These actors are not endorsed by the Australian Government.

For legitimate information regarding Australia Awards Scholarships, go to:

For further information email [email protected].