Australian High Commission
Ghana
Burkina Faso, Côte d'Ivoire, Togo, Mali, Senegal, Liberia, Sierra Leone, Guinea

Visas and migration

Pending Approval

Do you need a visa?

All travellers and intending migrants, except New Zealand citizens, must obtain a visa or travel authority before travelling to Australia.
The Australian High Commission in Accra does not provide visa or immigration services. This responsibility rests with the Australian High Commission in Nairobi, Kenya (for residents of Ghana, Burkina Faso and Mali) and the Australian High Commission in Pretoria, South Africa (for residents of Liberia, Sierra Leone, Côte d\'Ivoire, Senegal, Guinea and Togo).


Option to apply online

Online lodgement is also available for certain visa categories, specifically:
1. Subclass 600 Visitor Visas
2. Partner visa applications (including subclass 300 Prospective Spouse, and subclass 309/100 Partner)
3. Student visas (Assessment Level 1 only)
Please note that if you are lodging a visa application online and you live in Ghana, you will still need to attend the Australian Visa Application Centre in Accra to provide biometrics (see below). For more information on how to lodge an online visa application, please see Online Visa Lodgement.


If you are in Ghana

Lodge the applications directly at the Australian Visa Application Centre, operated by Teleperformance.


Visa applicants will need to go in person to the Australian Visa Application Centre (AVAC) in Accra to lodge their application and provide biometrics in the form of digital fingerprints and a facial photograph.


In person, opening hours are from 8:30am to 3:00pm daily. Teleperformance is located at:
1st Floor Emporium,
Movenpick Ambassador Hotel,
Independence Avenue,
PMB CT 483 Cantonments
Accra
Ghana

Phone enquiries about visa application procedures and application fees can be made to the Teleperformance Africa Call Centre in South Africa.


Telephone +27 (0) 21 401 7500
6:30 am to 2 pm Monday to Friday Accra time.

Note: International call charges apply. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.

Website: https://au.tlscontact.com/

Additional information about the collection of biometrics from visa applicants, including a list of included visa subclasses and people who may be exempt or excluded from providing biometrics can be found here.


If you are in Burkina Faso or Mali

Your visa application will be processed by the Australian High Commission in Nairobi, Kenya. More information, including information on how to lodge your visa application, and how to find out more information on visa application processes, is available here.

 

If you are in Côte d'Ivoire, Guinea, Liberia, Senegal, Sierra Leone or Togo

Your visa application will be processed by the Australian High Commission in Pretoria, South Africa. More information, including information on how to lodge your visa application, and how to find out more information on visa application processes, is available here.


New arrivals in Australia

The official Australian government website is a gateway to information on issues including citizenship, settlement help for migrants and working conditions in Australia.

Beware of visa scams

The Australian High Commission in Accra has become aware of several visa scams. Please be cautious of any person offering 'guaranteed' Australian visas.

These scammers contact you out of the blue by post, email, phone or face-to-face offering a visa in return for payments, personal details and identity documents. They may claim to know someone in the Australian High Commission, be a ‘registered agent' or ‘Australian visa application service’.

Scammers may try to trick you into believing they are genuine by posing as staff from an Australian Government department, or by using websites which look like official Government sites. Illegal operators often give incorrect advice, steal your money, encourage you to lie on your application and do not deliver the services promised.

Warning Signs

  • You get an offer out of the blue for a ‘guaranteed’ Australian visa.
  • The offer comes via email, post, over the phone, on a website or even face-to-face.
  • It claims to be a ‘once in a lifetime opportunity’, or your ‘only’ chance to travel or migrate to Australia.
  • You are asked to pay the scammer upfront to ‘register’ your interest in getting a visa. The scammer asks you to pay them directly rather than paying the government department and claims that only they can pay the department’s fees.
  • The scammer claims to have a special relationship with the Department of Immigration and Border Protection (DIBP).
  • They tell you they need to keep your original documents.

Remember

  • There is only one official Australian Government provider of visas - the Department of Immigration and Border Protection (DIBP). DIBP’s official website is www.border.gov.au.
  • If you receive an email from the Australian High Commission in Accra the email address must end in "@dfat.gov.au".
  • DIBP charges a one-off fee at the time you lodge your visa application. You can pay the fee directly to the department and do not require an agent to pay this fee on your behalf.
  • No one can influence the outcome of a visa application or the visa decision making process. Only authorised officers from DIBP can issue you with a visa and only if you meet all the visa requirements.
  • DIBP does not have any special relationships with outside agencies and does not give preferential treatment to anyone.

Protect Yourself

  • Be suspicious if you are contacted by phone, post, email or approached in person about a visa you did not apply for. Walk away from the person, hang up the phone immediately or ignore the email/letter! The Government does not contact people out of the blue offering visas.
  • If you wish to use an Australian migration agent, check that they are registered on the Office of the Migration Agents Registration Authority website (https://www.mara.gov.au/) or if they are operating outside Australia to check with the relevant Business Registration office that they are a legitimate business.
  • Never give or send anyone your original identity documents. Government departments may wish to view your original documents in person or may ask for certified photocopies but should never ask to keep your original documents.
  • Never provide your personal, credit card or banking details in an email or over the phone—scammers will use your details to commit identity fraud or steal your money.
  • If you think you have provided your bank account details to a scammer, contact your bank or financial institution immediately.

Report

People with information about migration scams or illegal operators should contact DIBP's Dob-In line.

DIBP's Protect Yourself from Migration Fraud information kit can be found on the DIBP website. See: http://www.border.gov.au/migration-fraud/

More Information

DIBP also has a "Using a Migration Agent in Australia" flyer which has been translated into 14 different languages. See: http://www.border.gov.au/media/publications/agents/